7p774's Privacy Policy

1. Introduction & Scope

7p774 is an online casino and betting platform operated for users in Bangladesh. We take the privacy of our users' personal information very seriously. This Privacy Policy ("Policy") describes how 7p774 collects your information, the purposes for which it is used, who it may be shared with, and how it is kept secure.

This policy applies to 7p774's website, mobile platform, and all related services. Whether you create an account, log in, make a deposit or withdrawal, play games, or contact our support team — this policy applies in every case. If you have any questions after reading this policy, please contact our support team.

2. What Information We Collect

7p774 collects various types of information. This information comes from two main sources — what you provide directly and what our system collects automatically.

Information You Provide

• Name, date of birth, and information relevant to identity verification
• Email address and mobile number
• Account username and password (stored in encrypted form)
• Financial information — details related to your bKash, Nagad, Rocket, or Upay account provided for transactions
• Identity verification documents (national ID card or equivalent)
• Any information you provide via chat or email with our support team

Automatically Collected Information

• IP address and general device information
• Browser type and operating system version
• Browsing patterns on the platform, pages visited, and session duration
• Gaming activity logs — bet amounts, game types, win/loss records
• Transaction history — times, amounts, and methods of deposits and withdrawals
• Information obtained through cookies and similar tracking technologies

3. Purposes of Using Your Information

7p774 uses collected information only for the following legitimate purposes:

1. Account Management: To create, verify, and keep your account secure.
2. Service Delivery: To operate gaming, betting, deposits, withdrawals, and other services without interruption.
3. Identity Verification & Security: To prevent unauthorized access, fraud, and money laundering.
4. Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
5. Customer Support: To resolve your complaints, questions, or requests.
6. Responsible Gaming: To identify unusual gaming patterns and run responsible gaming programs.
7. Platform Improvement: To analyze the user experience and improve the quality of the platform.
8. Marketing Communications: To inform you about relevant offers and updates with your consent (which can be withdrawn at any time).

4. Information Sharing & Third Parties

7p774 may share your information with the following parties in limited and specific circumstances:

Payment Service Providers

Relevant information is shared with bKash, Nagad, Rocket, and Upay to process transactions. This information is used solely for the specific transaction process, and these providers follow their own privacy policies.

Game & Technology Partners

Game providers on our platform such as Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, and others may receive operational data for game delivery. However, they do not have direct access to your personally identifiable information.

Security & Verification Services

Necessary information may be shared with trusted third-party verification services for identity verification and fraud prevention.

Legal Obligations

We may be legally required to disclose information in compliance with court orders, lawful requests from law enforcement agencies, or applicable laws. In such cases, only the minimum necessary information is provided.

5. Data Security Measures

7p774 has adopted industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, keeping information exchanged between users and the server secure.
• Password Hashing: Your password is never stored in plain text; strong hashing algorithms are used.
• Access Controls: Only authorized staff can access your information for specific justified purposes.
• Firewall & Security Monitoring: Our systems are under 24/7 security monitoring.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities.
• Data Backup: Secure backup systems are in place to ensure data integrity.

6. Cookie Policy

7p774 uses cookies and similar technologies to ensure the platform functions properly and to improve the user experience.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of the platform, such as keeping your login session active. They cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Collect statistical data to understand which parts of the platform are used most.

You can manage cookies by changing your browser settings. However, please note that disabling essential cookies may affect some important functions of the platform.

7. Data Retention Period

7p774 retains your information only for as long as it is needed for the relevant purpose or required to meet legal obligations. As a general rule:

• Account information: For the duration the account is active and for a legally determined period after closure.
• Transaction records: For the applicable legal period in compliance with financial regulations.
• Customer support communications: For a reasonable period after a complaint is resolved.
• Marketing consent: Until you withdraw your consent.

After the designated period, information is securely deleted or anonymized.

8. Your Rights

As a user of 7p774, you retain the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Withdraw Marketing Consent: You may request to stop marketing communications at any time.
• Right to Request Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible if legal obligations apply.
• Right to Lodge a Complaint: If you have concerns about how we handle your information, you may contact us directly.

To exercise any of the above rights, please contact our support team. We will respond within a reasonable time after receiving your request.

9. Privacy of Minors

7p774 is for users aged 21 and above only. Our platform does not intentionally collect any information from minors. Age verification is a mandatory step during account registration.

If it comes to our attention that information from a minor has been collected by mistake, we take immediate steps to delete it and close the associated account. If a parent or guardian believes their child is using our platform, please contact us.

10. Security Breach Management

In the event of an unexpected data security incident, 7p774 takes the following steps:

• Isolating the affected systems as soon as the incident is identified
• Conducting a prompt investigation to determine the nature and scope of the incident
• Notifying you within a reasonable time if your information is at risk of being compromised
• Taking remedial measures to prevent a similar incident in the future

11. Changes to This Policy

7p774 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you by email or via a notification when you access the platform. The date of each version will be noted at the top of the policy.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. Please visit this page regularly to stay informed of the latest information.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our 24/7 support team:

• Use the platform's live chat — available seven days a week, 24 hours a day
• Contact us by email: [email protected]

Our support team responds in both Bengali and English. Any privacy-related request is processed with care.